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Privacy policy

Privacy policy

Gutenix team sees great importance in compliance with the data protection standards. In case it is necessary to obtain and process your personal data, we need to receive your consent in order to provide you with better experience while interacting with Gutenix website.

Obtaining and processing of such personal data, as your name, email address, phone number, address, is made according to the guidelines of the General Data Protection Regulation (also called GDPR), and in compliance with other regulations aimed at data protection, which apply to Gutenix.

The Privacy Policy states to the general public the nature, scope and purpose of the personal data we collect in order to process it with the purpose of improving your experience with Gutenix site and the products provided at Gutenix.

Here you’ll also find information of the rights you’re entitled to.

Obtaining and processing of any personal data should be made only in case it is kept secure. Gutenix team uses advanced technical measures to grant the protection of your personal data on our website.

However, because of the gaps the data transmissions might have, we can’t guarantee the absolute protection.

This is the reason why every data subject is not limited in the means of transferring personal data to us.

1. What Information Types We Collect at Gutenix

Gutenix collects specific information of the visitors and users of Gutenix website.

1.1. What information is obtained from website visitors

The device type and browser you are using, network connection, IP address, information about the cookies installed on your device, support queries, and web analytics data. Also, we may collect personal information submitted by you via any feature available on Gutenix (e.g., contact form or chat).

1.2. What information is obtained from subscription holders

Names, member names, email address, phone number, contact details, information about your computer and about your visits and use of this website (including information about your browser, IP address, general location by your browser), payment details (like your credit card information), transaction details, support queries, web analytics data and information that you provide when you interact with Gutenix website.

This information is used to reply to your requests, and for providing a better customer service. Some of the information can be used for statistical analysis.

1.3. What information is obtained from the support service users

Name, email address, information about the device and browser you use, chat transcript, and other personal information you provide to us during our chat. Pursuant to our ToS, we may request additional documentation from you during our chat to verify your identity or for support purposes.

2. The Ways We Collect Personal Information

We collect personal information when you make actions on Gutenix website and interact with its elements. E.g., certain actions, including but not limited to registering on our website, purchasing the subscription, downloading items, subscribing to our newsletter, submitting a feedback, communicating in a chat.

Personal data is collected automatically during your navigation through the site. The information might also be obtained through a third-party when you use other platforms, e.g., support service platform associated with Gutenix website.

When providing support, our support agent might ask you to provide access details to your website or hosting server in case it’s impossible to reproduce the issue from our side (see Terms of use). All the personal data is kept secure.

3. Personal Data We Collect About You From Third-party Sources

Occasionally it’s important to get in touch with our clients in order to solve the question faster. On such occasions the Gutenix team can use third-party services (Google, Facebook, Twitter) to reach out to our clients.

Gutenix team can also collect financial and/or transaction details from payment providers (in order to process the transaction and prevent fraud).

The extent of obtained information is different depending on the privacy settings granted by the third-party services and requested by you.

Gutenix also obtains demographic data.

4. In What Cases Gutenix Uses Personal Data

Gutenix team need to collect personal data in order to:
  • process the transactions on Gutenix website;
  • provide support services;
  • respond to your comments and requests;
  • verify your identity when you sign in on our site;
  • share with you the latest news and offers;
  • Improve our products and our website;
  • prevent potential fraudulent activity.
In some cases your consent for providing personal data is necessary. Such cases are:
  • sending you updates concerning the marketing information, related to the products in which you might be interested;
  • making modification in our website’s content and structure, making changes in our products relying on your feedback and provided data;
  • providing a personalized experience on our website, which includes displaying banners of the products which may be of interest to you.

We use cookies to provide personalized experience.

There are also cases when collecting personal data is required by the law. These cases are:
  • granting court of law, law enforcement authorities, government requests;
  • any other occasions that may relate to investigations.

5. Personal Data Disclosure

Access to your personal data might be given to:
  • Gutenix support team members to perform their tasks and duties;
  • Third-party resources who have a legitimate purpose for accessing it.
Gutenix can share your personal data with third-party in such cases:
  • the customer has given his consent to disclose the information;
  • providing personal data is necessary for support purposes and license validation;
  • The information disclosure is required by the law either to protect our rights, or someone from injury, and/or to comply with a judicial proceeding, court order, or legal process served on the Company.

6. How Your Personal Data Is Transferred and Stored

We keep the personal data on our servers as long as we need it to provide you with the products and to comply with the legal obligations.

You retain the right to call back your consent you gave us in order for us to store your personal data. In such a case, Gutenix team will erase it, and will delete your account.

The information about deleted accounts will be kept on our servers, and Gutenix team is able to use it for our legitimate business interests: to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and/or take other actions permitted by law.

The information we keep will be treated according to this Privacy Policy.

7. Keeping Personal Data Secure

In order to protect your personal data from any unlawful actions Gutenix team applies the following measures:
  • using secure servers and SSL certificate;
  • identity verification of every individual who requests access to personal data before providing access;
  • using confidentiality restrictions where it is appropriate.

We trust our clients and website users to keep their personal data secure. We’re not responsible if our client tries to come over the privacy settings on our website.
Gutenix team provides you with the login details to your account including the password, and with a license key to our products. Our clients are responsible for keeping this data safe and secure. It is restricted to share this data with third-parties. Don’t place any of your personal data in the comments area, or in public tickets, which can be viewed by third-parties.

Gutenix team can’t control the actions of the users on our site. This is the reason you mustn’t share your personal data with anyone.

8. How You Can Manage Your Personal Data

You can view the personal data collected by Gutenix in your personal account. You retain the right to make the changes in the data you provided and correct it if there are changes or errors.

You can receive your personal information in a structured, machine-readable format, erase it, or restrict its processing, also you can object to the processing of your personal data based on a set of our legitimate interests, such as profiling for direct marketing, and cases where we have asked for your consent to process your data.

There are situations when these rights can be limited, and there are cases where we can retain your information after you withdraw your consent.

Cases where we may require your personal information to be compliant with legal or contractual obligations. If you do not provide us with such data we will not be able to manage relationships with you. In all other cases providing requested information can be optional.

If it happens that you have some unresolved concerns you have the right to complain to the data protection authorities. If you believe your privacy rights have been violated, please contact us at [email protected].

9. Personal Data and Marketing Choices

In case you have given Gutenix your consent, we will send you marketing materials, including the description of our products, discounts and offers that might interest you.

We use Google Analytics, cookies and web beacons to obtain general data about users of Gutenix website.

9.1. Cookies

Gutenix website is using cookies to analyze user behavior and gather demographic info about our user base in general. A cookie is a small file that is placed on your device when you visit any website.

Using the browser settings of your device you can eliminate the use of cookies but should you disable those, you can limit certain features on our websites.

We are using functional and analytical cookies; for further information on the use of cookies, please see our cookies policy, or visit www.allaboutcookies.org

9.2. Web Beacons

Another technology we are using is Web Beacons. It is a requirement to track your use of our website on occasions, like promotions or newsletter use. The data we collect via web beacons allows us to track the number of users who opened our newsletters. Also, web beacons help us to understand the behavior of our customers, members, and visitors.

9.3. Google Analytics

Gutenix website is using Google Analytics, a web analytics service designed by Google, Inc. (“Google”). Google Analytics software uses cookies to analyze users’ behavior. All data (i.e. your activity within Gutenix website) is gathered by cookies and stored on Google servers in the United States.

Google, in turn, uses this data to evaluate user behavior in general, compile reports for site managers as well as for providing data to services relating to website activity and Internet usage. Google may transfer various data to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

In no way will Google associate your IP address with any other data held by Google. In the event you do not want to provide Google with the browsing data you can block the use of cookies via your browser settings. More information on Google analytics opt-out, www.google.com/intl/en/policies/privacy, and www.google.com/analytics/terms/us.html.

10. Public Information and Third-party Websites

Testimonials

Gutenix website can publish your testimonials. We’ll publish a review by you only after obtaining your consent, specifying your name.

Blog

Gutenix allows you to leave comments on our blog. The information you post as a comment can be read and collected.

Social Media Platforms and Widgets

Gutenix website has social media features embedded, for example, Facebook “Share button. These features may collect your data like IP address or place a cookie in your browser in order to gather statistical information about your interactions with our websites. Social media features are hosted both on our website and servers of a specific social media network.

Apart from these features, we maintain profiles on major networks including Facebook, Twitter Pinterest, Instagram, and Google+.

Please be advised that any information you submit on these networks in public areas, like comments, can be easily read, collected or stored by all users of these networks. We are not able to control actions of other users of these platforms, or actions of these platforms. Your activity with those features and/or platforms is governed by privacy policies of the companies that provide them.

Links to Other Websites

If you click on a link to a third party site, you will leave our site and go to the site you selected. Since we cannot control activities of third parties, we are not accepting responsibility for any use of your personal information by those parties. Please review the privacy policy of any other service provider from whom you request services.

11. Routine Erasure and Blocking of Personal Data

The information controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject. If the storage purpose isn’t applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data will be blocked or erased.

12. Children’s Privacy

Gutenix website, as well as blogs and services, are not intended to be used by children under 13 years old. No one under age 13 years old can provide personal information to or on our websites. We are not collecting information from children under 13 years old. If you are under 13 years old you are not allowed to use our website, buy products from our marketplace, comment on blog posts, social media posts or provide any personal information about yourself including your name, address, phone number and email. If we learn that you violated this term your account, as well as all information, will be deleted. If you believe that we may have some information provided by your child please contact us via email [email protected].

13. Changes in Our Privacy Policy

As the data controller and data processor, we reserve the right to change or modify this Privacy Policy at any time. In the event of some changes being applied we will publish them in the Privacy Policy section and you will be notified via email that certain changes to our Policy were applied.

14. Contact Information

Depending on the context of personal information you provide, Gutenix is both data controller and data processor of your personal information under this policy. Gutenix is a processor of personal information submitted to the services or collected through the services on behalf of or at the direction of subscribers.
If you have any questions regarding this Privacy Policy, including processing of your personal information, or if you believe your privacy rights have been violated, please contact us at [email protected]. We will respond to all requests, inquiries or concerns within fifteen (15) days.

15. The Legal Basis for The Processing

It is not allowed to disclose any information about your order, such as iD, download link, etc, to any third party.

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